Untitled Document

I try to print something from the ESP Inspection System but nothing comes out of the printer. The printer is turned on and I can print from other applications. What is wrong?
If the printer is functioning properly from other applications but print jobs from the Inspection System do not print, chances are that the Inspection System is set to send print jobs to a print queue rather than directly to the printer. To remedy this situation, go to the Property List screen of the Inspection System, click the Correspondence menu item and look for a check mark next to the words Print Direct to Printer. If no check mark is there, you are sending the jobs to the print queue. Toggle the check mark on and off by clicking the words.

I am attempting to print an Order to Pay Penalty and Abate Violations with Dedicated Penalty and even though I entered a penalty amount, the system prints the correspondence with a penalty amount of $0.00 and does not list the violations or penalties in the body of the letter.
The penalty amounts for a violation with dedicated penalties must be entered under the violation itself, not under the inspection. When you are on the violation screen, click the Add Penalty 1 button and enter the amounts for the total penalty and the dedicated penalty.

I am attempting to print an Order to Pay Penalty – Recurring Violations and even though I entered a penalty amount within the violation, the system prints the correspondence with a penalty amount of $0.00 and does not list the violations or penalties in the body of the letter.
This correspondence form looks for and prints only those violations which the user indicates as recurring violations. To indicate that a violation is recurring, ensure that there is an X in the Continuing? checkbox on the violation screen.

I am printing invoices for Inspection/Registration Fees. There is a property which I am sure should be receiving an invoice and yet no invoice prints for that property.
The Inspection System billing routine looks at several items to determine whether a property gets an invoice generated for Inspection/Registration Fees.

The first thing to look at is the fields in the Property Information screens which deal with Inspection/Registration Fees. Ensure that at least one of the fee amount fields is filled in. A property which has no fee amounts will not have an invoice generated for it.
Secondly, ensure that a month number is entered in the Month When Billed field. (except systems setup for Bill by Inspection). Properties with no month entered will be ignored by the billing process.
The next thing to make sure of is that when you go to generate new bills, the Month to use in selecting Registrations is correct. The system will search all properties to find those whose Month When Billed field matches the Month to use in selecting Registrations. It will print invoices for those which match and which have not already been billed for the year selected.

I am trying to print an Annual Permit for a property but every time I try to print it from Correspondence, the system tells me “These item(s) are not suitable for this letter”
In order to be able to print an Annual Permit (as opposed to a Miscellaneous Permit) for a property, that property must first have been invoiced for Permit Fees for the year.

I have no inspection histories for my properties, what am I doing wrong?
It is very important that when you want to enter data for a re-inspection of a property, you click the Select and Start a New Inspection button, then choose inspection type Re-Inspection, then click the previous inspection for which this re-inspection is being done.
We have seen many of our customers who do not follow this procedure, but rather they go to the inspection list screen and click on an existing inspection and change it’s type to Re-inspection. This is not the correct way because this overwrites your existing inspection with the new information you enter and therefore you will have no inspection history.